Support
Effective 17 August 2026
Email us and a person will read it. Most questions are about alerts not arriving, coverage areas, or subscriptions — the answers to those are below, and they are usually quicker than waiting for a reply.
Contact us
Email solutions@alpaca-analytics.com.au. We aim to reply within two business days.
It helps enormously if you tell us your device and operating system version, whether you are on a trial or a subscription, and — for a missed alert — roughly when and where the incident was.
In an emergency, call 000. Accident Sniffer is not an emergency service and this inbox is not monitored for emergencies.
Alerts are not arriving
Working through these in order resolves almost every case:
- Check notification permission is granted for Accident Sniffer in your device settings, and that alerts are still enabled in the app’s own Settings screen.
- Check your coverage areas. If none are set, or the radius is small, there may simply be nothing near enough to alert you about.
- Check your access is active. Alerts stop when a trial ends or a subscription lapses.
- Check Focus, Do Not Disturb, or battery-saving modes, which can silence or delay notifications.
Bear in mind that no incident feed is complete. Many incidents are never reported or detected, so a quiet period is not necessarily a fault — see clause 10 of the Terms.
Trial, subscription and billing
The free trial runs for 14 days, needs no payment method, and starts when you choose to start it in the app. When it ends, access pauses — there is no automatic charge.
A subscription is A$29 per month including GST, purchased through the App Store or Google Play. To cancel, or to change payment details, use your store account; the steps are in clause 8 of the Terms. Refunds are handled by Apple and Google under their policies.
If you have paid but the app still shows a paywall, use Restore purchases on that screen. If that does not resolve it, email us.
Your data and your account
You can delete your account from the app’s Settings screen. That permanently removes your profile, coverage areas and device registrations. Remember to cancel a store subscription separately — deleting the account does not stop store billing.
Your phone’s live location never leaves your device. For what we do hold, and how to request access, correction or deletion, see the Privacy Policy.
Business details
Alpaca Analytics
The Trustee for Lambda Trust · ABN 84 102 943 944
Beaumaris, VIC 3193
solutions@alpaca-analytics.com.au